Manda Publication Santi Service Science Tatam

Kumpulan Penelitian Service Science di Indonesia

Hallo para akademia Indonesia. Wah senang sekali kali ini saya bisa berbagi mengenai service science,  Konsep “service science” merupakan gagasan Profesor UC Berkeley Profesor Henry Chesbrough dan Pusat Riset IBM Almaden pada tahun 2002, lahir dari upaya oleh tim peneliti pusat untuk mempelajari layanan dari sudut pandang sistem rekayasa sosial. Mulai populer pada Desember 2004,  ketika […]

Entrepreneurship Grisna Manda Publication Qualitative Research Service Science

Kumpulan Penelitian Mengenai Kelompok Usaha Bersama Zocha, UKM Akar Wangi Garut

Hallo shareaddicts, salam sharing addicted yah, kali ini saya akan coba memberikan gambaran penelitian mengenai Kelompok Usaha Bersama, khususnya yang dilakukan oleh KUB Zocha Kriya Garaha yang berlokasi di Garut, Jawa Barat. Kebanyakan penelitian yang ada membahas mengenai service science dan model bisnis. Ini dia beberapa penelitiannya: Valuable Craft: A Co-Creation as a Factor of Success […]

Game Theory Qualitative Research Santi Service Science

Symbiotic Hypergame Analysis of Value Co-creation Process in Service System

Understanding what customers expect and how provider can fulfill the variable needs for customer satisfaction important issues in service science. The paper tries to analyze mutual understanding process between customer expectation and provider capability in terms of symbiotic hypergame model [2]. We, first, define several types of customers and providers by characterizing them by their […]

Qualitative Research Santi Service Science

Value Co-Creation by Customer-to-Customer Communication: Social Media and Face-to-Face for Case of Airline Service Selection

One of the foundational of service science and of study of value-creation in service systems is service-dominant logic (S-D logic). S-D logic especially emphasizes the role of customers; that is, each customer is recognized as an active co-creator of knowledge and service value. Most studies on the value co-creation process have concentrated on the interaction […]

Entrepreneurship Grisna Manda Publication Qualitative Research Service Science

New Value Co-Creation of Zocha SME Using The DART Model

Small Medium Enterprise (SME) value can be improves with the collaborative creativity between SME and their customers. This collaboration enabling the innovation will increase the customer satisfaction. Zocha is one of the SME that involve in handicraft, arts, and tourism business. These businesses form from several craftsman, farmer, and tourism enthusiasts in Garut. Recently, Zocha […]

Fajar Manda Qualitative Research Service Science Smart City

Measuring The Effectiveness Of Government Communication On Bandung Smart City

The fruitfulness of Smart City implementation influenced by the active role of the leader especially in establishing communication with the surrounding society. This study intention was to describe the performance of Ridwan Kamil in communicating Bandung Smart City programs. The method employed in this study was qualitative-descriptive method by utilizing the data of Ridwan Kamil’s […]